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Mark a support request resolved

Close a request once the problem is fixed, and reopen it if it comes back.

Length
1 min, 3 steps
For
AdminOperatorMaker
Starts on
/support
Shown as
Amira Haddad, authority adminIllustrative
Recorded in the portal with the illustrative Westmouth demo data. English captions.

  1. The request

    Support, then the request.

  2. Mark resolved

    When the problem is fixed. It moves to Resolved.

  3. Reopen

    Reopen puts it back with the same thread. Or raise a new request.

Read the subtitles

Open Support, then the request about HBR-04.

The node is back, so choose Mark resolved and confirm. The request moves to Resolved.

If the problem comes back, choose Reopen. The request is open again with its whole thread, so whoever picks it up has the history.

Try it in the portal

Sign in with your work email. Your own organisation's records, nodes and units take the place of the Westmouth ones.

Sign in to the portalNext: Export the audit trail and activity log

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Checked against the portal on 15 October 2026. Westmouth names, vessels, units and figures are illustrative. General guidance on using the portal, not legal, regulatory or financial advice.